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RECENT TESTIMONIALS

4-23-18 VIP Pet Casket Pink or Blue size Medium We ordered this casket for our sweet baby fur daughter last Saturday- she passed away last Monday. We ordered it the Saturday before because we knew it was not long before she passed. This casket came in perfect condition and was absolutely wonderful. It was beautiful, well-made, sturdy, and beyond perfect for our darling little puppy angel. I was so proud of it. Thank you for the time and the thoughtfulness that you put into it- We do not have children and so our fur babies are our life. It was heartbreaking but your casket helped with some of the pain. I highly recommend. Love you all. Michelle

4-17-18 Deluxe Pink Medium Pet Casket I just have to say it is going to be very hard on me and my dear husband to see our little sweet 14 year old Yorkie pass on. She had been so very very ill the pass few months now and it is time to get her little body out of all this pain. It hurts so bad to let her go but it is best for her and I am sure she will understand some how. I have had five dogs and two cats and they are all buried and I was so happy to see y'all had a pink little casket just the perfect size for all the toys and balls and whatever she loved will fit inside with her little sweet chelsea. Thanks for having these great little caskets made for all the sweet little girl and boy dogs and cats out there. We will rest knowing she is in Gods hands and playing with all the other little puppies that have passed on. Rose and Eddie Sutherland

3-20-18 Value Large Pet Casket When our 13 old cat, Sidney, suddenly died of heart failure we were determined not to have him cremated. Having used 'Pets We Loved' before, we turned to them for the excellent service & products they offer. The product does help to ease the pain. John B

2-20-18 Deluxe Silver Medium Pet Casket The Tribute is my second purchase. I purchased a small with interior in Silver four years ago and a medium size last week with silver lining. The quality excellent and consistent from my purchase 4 years ago. These caskets are truly a Tribute to our beloved pets or as I call my 4 legged children. Thank you so much"Pets We Loved" for your fast shipping. Regards Susanne

1-30-18 Rainbow Bridge Granite Photo Pet Marker Excellent quality. Very nice tribute for my best friend that I miss so much. Have recommend stone to a friend who will be ordering soon. Thank you for your kind service. N/A

FAQ

Pet Casket FAQs:

Q: Are Your Pet Caskets waterproof?
A: Yes, the Furever and Tribute Pet caskets all come with a sealing kit to keep water and air out.

Q: Are the seal kits difficult to apply?
A: No, they are very simple to apply. They are a 2 sided adhesive that is first applied to the lid than the tape protective backing is peeled away and then the lid can be secured to the casket base.

Q: Are the Your Pet Caskets strong?
A: Yes, our Tribute Pet caskets are made of polyurethane and the Furever Pet caskets are made from Styrene. Both materials provides a solid, naturally air tight and water resistant enclosure, able to withstand pressure exceeding 360 pounds per square inch. No additional vaulting is needed.

Q: Is it okay to bury the pet casket in my backyard?
A: This is by far the most popular method used in burying a pet but please check with your local officials if you are concerned about it being allowed where you live. Your local city/town may allow it if your land meets certain setback requirements. Burying an animal on private property is ultimately the responsibility of the property owner. Pets We Loved will not be held responsible for any issues or actions taken against the property owner as a result of using our products or the property owner's decision to bury a pet on unapproved or unlicensed burial property.

Q: Can a Pet Casket be moved if I decide to move to another house someday?
A: Yes, since the Furever and Tribute Pet Caskets do not degrade, they can be carefully removed and reset at another property.  Please use caution when removing the casket so not to puncture the shell.

Q: Can I use your Pet Caskets at a regular Pet Cemetery?
A: Yes, these are the same type of pet caskets that are used at all Pet Cemeteries. There should be no problem with them being accepted.

Q: How long will it take for a pet casket to be ready?
A: All our Pet Caskets are in stock and ready to send out. Orders received by 12:00pm (est) ship the same day.

Q: What if it’s an emergency and I need a pet casket on the same day I call to order one?
A: I understand that emergencies occur but we cannot have a casket arrive the same day. In these cases, I suggest contacting a local Pet Cemetery as they will usually have in-stock caskets they could sell you. They will be more expensive but at least you will have it that same day.

Q: Can I have a Pet Casket shipped to me overnight?
A: Yes, all our Pet caskets can be sent overnight via UPS if ordered before noon (est).  Rush shipping is extra so please call us at 877-738-2275 for an express shipping quote. We pass along our discounted shipping charges from UPS but they are often very expensive. We will be happy to help anyway we can.

Q: Why can't I see prices for express shipping options on the website?
A: We deeply aplogize for not offering this feature on our website.  Our website service company does not currently offer this feature but we hope to have it soon.  Please call us directly for this information at 877-738-2275 and we will be happy to help anyway we can.

Q: Is shipping available to Canada?
A: We unfortunately no longer ship products to Canada. There have been numerous shipments lost in transit and we are no longer can risk orders not making it to the destination. We apologize for the inconvenience.

Q: Is shipping available to other countries other than the US and Canada?
A: Sorry, no. We do not currently ship outside the Continental US

Q: Can I return a casket if I do not end up needing to use it?
A: Yes, of course. We understand that plans sometime change. All Pet Caskets can be returned within 30 days if unused. They must be securely packaged for the return shipping. There is a 15% restocking fee that applies and all returning shipping costs are the responsibility of the customer. Please contact us at 877-738-2275 if you would like to arrange a return.


Pet Cremation Urn FAQs:

Q: How are my ashes typically returned to me from the veterinarian?
A: They are typically returned in a small tin. Inside the tin, the ashes should be in a sealed plastic bag or similar. The ashes can be removed from the tin and placed into one of our urns.

Q: How do I get my pet's ashes into the urn?
A: Our wood urns have a panel on the bottom that is removed with 4 screws. The sealed ashes can be placed inside and the panel replaced. Placing the ashes only takes a few minutes to do. Only insert the sealed ashes into the urn, never place loose ashes into the urn.

Q: Is there an additional cost for standard ground shipping?
A: No, standard shipping is free with all urn orders.

Q: How long does it take to receive my urn?
A: All pet cremation urns ship the next business day, fully engraved, and arrive in 3-5 business days.

Q: Can I express ship my urn?
A: Yes, please contact us when you need an immediate shipment and orders that are placed by noon (est) will ship the same day. We can provide the express shipping charges when you call. The average overnight charge is $30 for urns.

Q: What can I have engraved on my urn's brass plate?
A: We offer up to 4 lines and 25 total characters per line (includes spaces). Most pet owners use 3 lines with the pet's name, the dates (ex, 2000 - 2006), and then a single line of text (ex. "We will miss you always").


Pet Cremation Keepsake Jewelry FAQ's

Q: Do the pendants include a chain?
A: Yes, either a matching 20" sterling silver or 14k gold plate chain is included with every pendant.

Q: How do I place the ashes into the pendant?
A: Each pendant has a screw off plug opening to allow the ash or fur to be placed inside the pendant. For most of the pendants, it's part of the chain loop at the top of the pendant. Once its secured, it's nearly transparent to anyone looking at the pendant. A very small funnel is included with each pendant to aid in placing the loose ash inside. Just a very small sample is needed.

Q: How are my ashes typically returned to me from the veterinarian?
A: They are typically returned in a small tin. Inside the tin, the ashes should be in a sealed plastic bag or similar. A small opening would need to be made to the bag and remove a small sample of ash for the pendant. I strongly suggest placing the remaining bagged ashes into an additional bag to ensure none is lost. The remaining ash can either be placed back into the tin or into a cremation urn.

Q: Can I express ship my pendant?
A: Yes, please contact us when you need an immediate shipment and orders that are placed by noon (est) will ship the same day. We can provide the express shipping charges when you call. The average overnight charge is $20 for pendants.

Q: Are the pendants available in solid gold versus 14k gold plate?
A: We do offer several of our gold pendants in 14k solid gold. Please contact us for specific pendant pricing.

Q: Can my pendant be engraved?
A: Yes, many of the pendants can be engraved and we do offer engraving services. Please contact us for specific pricing and availability.


Pet Marker FAQ’s

Q: For the Engraved Granite Markers, how do I send you a photo of my pet?
A: There is an area on the checkout page that you can attach a photo or you can email one to us directly at petsweloved@verizon.net.

Q: How can make sure the engraving and picture on my Engraved Granite Marker looks okay?
A: We always email a proof to verify that its exactly what you like before any engraving is done.

Q: Are all your Pet Memorial Markers weather proof? Is it okay to leave them outside all the time?
A: Yes, all our markers are design and mad to withstand the elements. They are perfect for a burial site or garden memorial.

Q: Can a Pet Marker be expressed shipped to me?
A: Yes, a completed Pet Marker can be sent overnight via UPS if ordered before noon (est).  Rush shipping is additional so please call us at 877-738-2275 for an express shipping quote.