Q: Can I choose the color and linings for the pet caskets?
A: Yes, we offer many combinations of stain finishes and linings.
Q: Do you offer custom sized pet caskets and in different wood types?
A: Yes, we can make just about anything you would like. Please call us for a detailed quote and lead-time. Custom pet caskets can take 2-4 weeks to complete depending on size, wood type and custom features.
Q: How long will it take for a pet casket to be ready?
A: We can typically have a pet casket ready with your choice of stain and linings in 2-3 business days. We do try to keep some pre-stained units on hand to speed deliveries.
Q: Is shipping available to Canada?
A: Yes, we can ship to all areas of Canada. There is additional transit time needed for customs and there is a small additional shipping charge. All Canadian taxes are the buyer's responsibility and may incur when you receive the item.
Q: Do you ship to other countries then the US and Canada?
A: We currently do not ship caskets outside of the US and Canada for export and liability reasons.
Q: Can I have a pet casket shipped to me overnight?
A: We try to keep several styles in stock, pre-lined, to have available for emergency shipments. Typically, we stock the Sammy caskets with the ivory satin lining. Please call for our current availability. We will do all we can to help.
Q: What kind of are the pet caskets made from?
A: We use a high quality white pine that is hand picked from a local professional trade lumber supplier. We do not use the lower grade wood found at the large chain home improvement stores.
Q: Is the pet casket air and watertight? Will it degrade over time?
A: As the pet caskets are made from natural wood, they will degrade over a period of time and return to the earth. Every style of our wood pet caskets come with a pre-installed seal on the lid which provides a moisture and air resistant barrier that helps to protect your pet and slow this process.
Q: Do pet cemeteries allow the burial of wood pet caskets?
A: Many pet cemeteries will allow the burial of a wood casket but may require the use of a vault to reduce the effects of ground settling over a period of time. Please check with your chosen pet cemetery before ordering if this is a concern. We will be happy to speak with them direclty if they have any questions.
Q: Is it okay to bury the pet casket in my backyard?
A: This is by far the most popular method used in burying a pet but please check with your local officials if you are concerned about it being allowed where you live. Your local city/town may allow it if your land meets certain setback requirements. Burying an animal on private property is ultimately the responsibility of the property owner. Pets We Loved will not be held responsible for any issues or actions taken against the property owner as a result of using our products or the property owner's decision to bury a pet on unapproved or unlicensed burial property.
Q: How are my ashes typically returned to me from the veterinarian?
A: They are typically returned in a small tin. Inside the tin, the ashes should be in a sealed plastic bag or similar. The ashes can be removed from the tin and placed into one of our urns.
Q: How do I get my pet's ashes into the urn?
A: Our wood urns have a panel on the bottom that is removed with 4 screws. The sealed ashes can be placed inside and the panel replaced. Placing the ashes only takes a few minutes to do. Only insert the sealed ashes into the urn, never place loose ashes into the urn.
Q: Is there an additional cost for standard ground shipping?
A: No, standard shipping is free with all urn orders.
Q: How long does it take to receive my urn?
A: All pet cremation urns ship the next business day, fully engraved, and arrive in 3-5 business days.
Q: Can I express ship my urn?
A: Yes, please contact us when you need an immediate shipment and orders that are placed by noon (est) will ship the same day. We can provide the express shipping charges when you call. The average overnight charge is $30 for urns.
Q: What can I have engraved on my urn's brass plate?
A: We offer up to 4 lines and 25 total characters per line (includes spaces). Most pet owners use 3 lines with the pet's name, the dates (ex, 2000 - 2006), and then a single line of text (ex. "We will miss you always").
Pet Cremation Keepsake Jewelry FAQ
Q: Do the pendants include a chain?
A: Yes, either a matching 20" sterling silver or 14k gold plate chain is included with every pendant.
Q: How do I place the ashes into the pendant?
A: Each pendant has a screw off plug opening to allow the ash or fur to be placed inside the pendant. For most of the pendants, it's part of the chain loop at the top of the pendant. Once its secured, it's nearly transparent to anyone looking at the pendant. A very small funnel is included with each pendant to aid in placing the loose ash inside. Just a very small sample is needed.
Q: How are my ashes typically returned to me from the veterinarian?
A: They are typically returned in a small tin. Inside the tin, the ashes should be in a sealed plastic bag or similar. A small opening would need to be made to the bag and remove a small sample of ash for the pendant. I strongly suggest placing the remaining bagged ashes into an additional bag to ensure none is lost. The remaining ash can either be placed back into the tin or into a cremation urn.
Q: Can I express ship my pendant?
A: Yes, please contact us when you need an immediate shipment and orders that are placed by noon (est) will ship the same day. We can provide the express shipping charges when you call. The average overnight charge is $20 for pendants.
Q: Are the pendants available in solid gold versus 14k gold plate?
A: We do offer many of the gold pendants in 14k solid gold. Please contact us for specific pendant pricing.
Q: Can my pendant be engraved?
A: Yes, many of the pendants can be engraved and we do offer engraving services. Please contact us for specific pricing and availability.