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4-23-18 VIP Pet Casket Pink or Blue size Medium We ordered this casket for our sweet baby fur daughter last Saturday- she passed away last Monday. We ordered it the Saturday before because we knew it was not long before she passed. This casket came in perfect condition and was absolutely wonderful. It was beautiful, well-made, sturdy, and beyond perfect for our darling little puppy angel. I was so proud of it. Thank you for the time and the thoughtfulness that you put into it- We do not have children and so our fur babies are our life. It was heartbreaking but your casket helped with some of the pain. I highly recommend. Love you all. Michelle

4-17-18 Deluxe Pink Medium Pet Casket I just have to say it is going to be very hard on me and my dear husband to see our little sweet 14 year old Yorkie pass on. She had been so very very ill the pass few months now and it is time to get her little body out of all this pain. It hurts so bad to let her go but it is best for her and I am sure she will understand some how. I have had five dogs and two cats and they are all buried and I was so happy to see y'all had a pink little casket just the perfect size for all the toys and balls and whatever she loved will fit inside with her little sweet chelsea. Thanks for having these great little caskets made for all the sweet little girl and boy dogs and cats out there. We will rest knowing she is in Gods hands and playing with all the other little puppies that have passed on. Rose and Eddie Sutherland

3-20-18 Value Large Pet Casket When our 13 old cat, Sidney, suddenly died of heart failure we were determined not to have him cremated. Having used 'Pets We Loved' before, we turned to them for the excellent service & products they offer. The product does help to ease the pain. John B

2-20-18 Deluxe Silver Medium Pet Casket The Tribute is my second purchase. I purchased a small with interior in Silver four years ago and a medium size last week with silver lining. The quality excellent and consistent from my purchase 4 years ago. These caskets are truly a Tribute to our beloved pets or as I call my 4 legged children. Thank you so much"Pets We Loved" for your fast shipping. Regards Susanne

1-30-18 Rainbow Bridge Granite Photo Pet Marker Excellent quality. Very nice tribute for my best friend that I miss so much. Have recommend stone to a friend who will be ordering soon. Thank you for your kind service. N/A

Pets We Loved article Fitting Farewell

Recent Article about Pets We Loved

Fitting farewell

Tyngsboro man creates caskets for pets so bereaved owners can give their beloved animals a dignified end

AUSTIN O'CONNOR, Sun Staff
Keekee sits on the coffee table at Susan Hynes' house in Chelmsford. Keekee always sits on the coffee table, even when guests are visiting. Keekee is a cat.

Well, Keekee was a cat. Keekee died of throat cancer last fall. But his death hasn't prevented him from sitting out on the coffee table. That's where Hynes keeps his ashes, in a kitty-shaped porcelain urn with his name engraved on it. "It looks like a statue," says the 49-year-old Hynes. "I love my cat and I want to keep him out. So I can leave it out and people think it's like a knick-knack. But I know better."

So does Steve Mondazzi, the Tyngsboro man who sold her the urn. Mondazzi owns and operates Pets We Loved, a home-based small business that offers customizable pet funeral products to grieving pet owners. In addition to selling the popular urns, which come in all shapes and sizes and can be made to hold everything from skunks to horses, Mondazzi also builds caskets.
The caskets run from $115 to $245, though special orders can cost more. The names are fitting, since it was Sammy and Dusty, and their untimely deaths within months of each other in 2003, that led Mondazzi to dream up the business in the first place. "I was in the middle of a long layoff," explains Mondazzi, a tech worker by trade and lifelong pet owner and lover. "And I had the idea to start something different. I really wanted to start my own business." When Sammy and Dusty died, Mondazzi put his carpentry skills to work. His family and friends were so impressed with the caskets they wondered if it might make a viable business.

A bit of research told him that there was an opportunity. Pet care is a $34 billion industry, and though there are several large companies that manufacture pet caskets, most distribute them in bulk, making customization nearly impossible and very expensive for consumers. "I figured out that I can make them myself and offer them at a reasonable price," he says. "I build them and send them off to customers myself." Mondazzi wasn't so sure when he started last year. In the fall, he took his idea to a veterinarians' show in Orlando, Fla., and pitched it to pet doctors. "A lot of vets don't really want to discuss this stuff," he says. "Some were less than thrilled. They say their job is to save pets, not to help bury them." But death is a fact of life, and Mondazzi's task has been to convince veterinarians that helping a pet owner deal with the loss of a beloved furry friend is a good way to guarantee future business. "Sometimes dealing with grief is going to be a memorable experience for pet owners," he explains. "People will get another pet, and they'll come back."

When a pet dies, the owner is ultimately responsible for the disposal of the body. Much of the time, veterinarians simply charge the owner for cremation or burial. But owners who feel a special connection to their pet often like to handle that themselves, and that's where Pets We Loved comes in. "It's amazing what people who really love their pets will do for them. They get very emotionally attached," says Mondazzi. "Some have never had children, so (the pets) are like children." "They know I make boxes for kitties and pets," he says. "Other than that, they're not sure." As for friends, Mondazzi admits he's gotten some quizzical looks. "Oh, sure," he laughs. "I talk about the business with as many people as I can. Initially, they think it's creepy. Then they start thinking about it, and it makes sense. It's something no one wants to think about until it happens."

The referrals from local vets are starting to pick up, but for now most of his sales come through his Web site, www.petsweloved.com Orders have come from as far away as California, and from Colorado, Virginia, Michigan and Arkansas, too. Talking to Mondazzi, it's easy to see that such interaction with fellow pet lovers is at least as important to him as filling the orders, which are growing by the week. "If you're not really a pet lover, you might have a hard time understanding it," he says, recalling dozens of emotional e-mails from customers. "It kind of chews you up to read what people send you or when you hear them crying. I'm like a therapist to them. My wife and I have been through it several times, so we know what it's like."

One recent week, Mondazzi got home each evening from his day job and spent most of the night in his garage, constructing caskets.
"I didn't get much sleep that week," he says. "But this is as much a labor of love as it is a business. It's just really about comforting people. When they can be comfortable with putting their pets to rest, it's something that gives them peace of mind. That's been the most rewarding part of this." Back at her home in Chelmsford, Hynes talks on the phone as Keekee sits before her, in his customary spot atop the coffee table. "I wanted him to be with me," she says of her lost friend. "And he is."