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10-5-17 Deluxe Pink Medium Pet Casket We lost our little Annabelle she was a beautiful 11 year maltese and she was our baby. We wanted to honor her and give her the burial she deserved. I did an internet search and came up on Pets we Loved website. I ordered the Deluxe Pink Med. Casket. We had a few questions and called the company and they were so helpful. We had our casket four days later. We found this casket be be very well made, beautiful, classy and just perfect for our little girl. I would highly recommend this company and this product. Belinda

9-27-17 Pet Paw Mini Arch Pet Memorial Once ordered, the response was quick. I was kept advised of expected shopping time and notified when it shipped. It's a good quality and the price is perfect. I have ordered from other companies and the price was double. Jacquelyne

8-14-17 Deluxe Blue Medium Pet Casket The materials were high quality. Shipping was right on time. This casket enabled a fitting funeral service at home for our beloved cat. I highly recommend it. N/A

7-12-17 203 Farewell My Friend Stone with Engraved Granite Insert I currently lost my cat of 11 years to a sudden illness and he passed away in my arms on the way to the 24 hour Veterinarian. His name was Two Stripes, I honor his name and life in purchasing this beautiful headstone in his name. You can say I was pleased with the order. I only have one suggestion. It should be a little bit more taller than it is. I know it was my mistake because after reading the dimensions and heights after I purchased. I misread it and that is just because I was ordering this item Under complete sadness, but this is not the only item I purchased. In 2014 I purchased a coffin for our little dog of 18 years and now both of them are buried side-by-side, but unfortunately I could not buy the coffin for my cat two stripes and I should have planned ahead just in case. But we did find something suitable for him packed it with some belongings that he slept on while slept next to me at night. So that his body can rest peacefully on. So in conclusion, if you are thinking of ordering products from pets we loved company. I would be okay in recommending pets we loved company, It does not take very long to arrive. A little pricey for low income people, but yet it is a good company Shaun V

5-21-17 Angel Dog Pet Memorial Marker Recently lost my pug suddenly, I found this caring wonderful company and ordered a memorial angel dog marker....was told about 3 weeks which was fine but then got it in about a week and a half....They even sent a sympathy card as well as an email expressing their sympathy...it is very hard to find a great company like this...I HIGHLY RESPECT THEM...FEEL TRUSTING OF THEM... THANK YOU. Vic

5-1-17 Value Medium White Pet Casket Excellent service and quality, third of this size our family has purchased from Steve, all perfect and as expected. This company has wonderful customer service;the owner answers and replies to questions immediately with compassion, understanding and patience. I was very emotional and this company is supportive in every aspect. Arrived exactly when promised and same service as the last five years. N/A

4-12-17 Standard and Deluxe Pet Caskets size Large We are so happy to have found your line of caskets. We purchased a furever pet casket. When we received it it was just as represented with thick walls that look like they'll stand up forever. We have been wanting a permanent casket for our pets for years, and I think we finally found one. N/A

4-5-17 201 In Loving Memory Stone with Engraved Ribbon I love this memorial Stone, I was looking for something to put in my garden in memory of my rottie who we had to put down about 4 months ago to go with the baby palm we planted for him on his birthday and this is perfect. The Stone is absolutely beautiful and if it's even possible looks even better that pictured. Thank you for supplying this product, it makes my day when I look at it. N/A

Pets We Loved article Fitting Farewell

Recent Article about Pets We Loved

Fitting farewell

Tyngsboro man creates caskets for pets so bereaved owners can give their beloved animals a dignified end

AUSTIN O'CONNOR, Sun Staff
Keekee sits on the coffee table at Susan Hynes' house in Chelmsford. Keekee always sits on the coffee table, even when guests are visiting. Keekee is a cat.

Well, Keekee was a cat. Keekee died of throat cancer last fall. But his death hasn't prevented him from sitting out on the coffee table. That's where Hynes keeps his ashes, in a kitty-shaped porcelain urn with his name engraved on it. "It looks like a statue," says the 49-year-old Hynes. "I love my cat and I want to keep him out. So I can leave it out and people think it's like a knick-knack. But I know better."

So does Steve Mondazzi, the Tyngsboro man who sold her the urn. Mondazzi owns and operates Pets We Loved, a home-based small business that offers customizable pet funeral products to grieving pet owners. In addition to selling the popular urns, which come in all shapes and sizes and can be made to hold everything from skunks to horses, Mondazzi also builds caskets.
The caskets run from $115 to $245, though special orders can cost more. The names are fitting, since it was Sammy and Dusty, and their untimely deaths within months of each other in 2003, that led Mondazzi to dream up the business in the first place. "I was in the middle of a long layoff," explains Mondazzi, a tech worker by trade and lifelong pet owner and lover. "And I had the idea to start something different. I really wanted to start my own business." When Sammy and Dusty died, Mondazzi put his carpentry skills to work. His family and friends were so impressed with the caskets they wondered if it might make a viable business.

A bit of research told him that there was an opportunity. Pet care is a $34 billion industry, and though there are several large companies that manufacture pet caskets, most distribute them in bulk, making customization nearly impossible and very expensive for consumers. "I figured out that I can make them myself and offer them at a reasonable price," he says. "I build them and send them off to customers myself." Mondazzi wasn't so sure when he started last year. In the fall, he took his idea to a veterinarians' show in Orlando, Fla., and pitched it to pet doctors. "A lot of vets don't really want to discuss this stuff," he says. "Some were less than thrilled. They say their job is to save pets, not to help bury them." But death is a fact of life, and Mondazzi's task has been to convince veterinarians that helping a pet owner deal with the loss of a beloved furry friend is a good way to guarantee future business. "Sometimes dealing with grief is going to be a memorable experience for pet owners," he explains. "People will get another pet, and they'll come back."

When a pet dies, the owner is ultimately responsible for the disposal of the body. Much of the time, veterinarians simply charge the owner for cremation or burial. But owners who feel a special connection to their pet often like to handle that themselves, and that's where Pets We Loved comes in. "It's amazing what people who really love their pets will do for them. They get very emotionally attached," says Mondazzi. "Some have never had children, so (the pets) are like children." "They know I make boxes for kitties and pets," he says. "Other than that, they're not sure." As for friends, Mondazzi admits he's gotten some quizzical looks. "Oh, sure," he laughs. "I talk about the business with as many people as I can. Initially, they think it's creepy. Then they start thinking about it, and it makes sense. It's something no one wants to think about until it happens."

The referrals from local vets are starting to pick up, but for now most of his sales come through his Web site, www.petsweloved.com Orders have come from as far away as California, and from Colorado, Virginia, Michigan and Arkansas, too. Talking to Mondazzi, it's easy to see that such interaction with fellow pet lovers is at least as important to him as filling the orders, which are growing by the week. "If you're not really a pet lover, you might have a hard time understanding it," he says, recalling dozens of emotional e-mails from customers. "It kind of chews you up to read what people send you or when you hear them crying. I'm like a therapist to them. My wife and I have been through it several times, so we know what it's like."

One recent week, Mondazzi got home each evening from his day job and spent most of the night in his garage, constructing caskets.
"I didn't get much sleep that week," he says. "But this is as much a labor of love as it is a business. It's just really about comforting people. When they can be comfortable with putting their pets to rest, it's something that gives them peace of mind. That's been the most rewarding part of this." Back at her home in Chelmsford, Hynes talks on the phone as Keekee sits before her, in his customary spot atop the coffee table. "I wanted him to be with me," she says of her lost friend. "And he is."