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RECENT TESTIMONIALS

4-23-18 VIP Pet Casket Pink or Blue size Medium We ordered this casket for our sweet baby fur daughter last Saturday- she passed away last Monday. We ordered it the Saturday before because we knew it was not long before she passed. This casket came in perfect condition and was absolutely wonderful. It was beautiful, well-made, sturdy, and beyond perfect for our darling little puppy angel. I was so proud of it. Thank you for the time and the thoughtfulness that you put into it- We do not have children and so our fur babies are our life. It was heartbreaking but your casket helped with some of the pain. I highly recommend. Love you all. Michelle

4-17-18 Deluxe Pink Medium Pet Casket I just have to say it is going to be very hard on me and my dear husband to see our little sweet 14 year old Yorkie pass on. She had been so very very ill the pass few months now and it is time to get her little body out of all this pain. It hurts so bad to let her go but it is best for her and I am sure she will understand some how. I have had five dogs and two cats and they are all buried and I was so happy to see y'all had a pink little casket just the perfect size for all the toys and balls and whatever she loved will fit inside with her little sweet chelsea. Thanks for having these great little caskets made for all the sweet little girl and boy dogs and cats out there. We will rest knowing she is in Gods hands and playing with all the other little puppies that have passed on. Rose and Eddie Sutherland

3-20-18 Value Large Pet Casket When our 13 old cat, Sidney, suddenly died of heart failure we were determined not to have him cremated. Having used 'Pets We Loved' before, we turned to them for the excellent service & products they offer. The product does help to ease the pain. John B

2-20-18 Deluxe Silver Medium Pet Casket The Tribute is my second purchase. I purchased a small with interior in Silver four years ago and a medium size last week with silver lining. The quality excellent and consistent from my purchase 4 years ago. These caskets are truly a Tribute to our beloved pets or as I call my 4 legged children. Thank you so much"Pets We Loved" for your fast shipping. Regards Susanne

1-30-18 Rainbow Bridge Granite Photo Pet Marker Excellent quality. Very nice tribute for my best friend that I miss so much. Have recommend stone to a friend who will be ordering soon. Thank you for your kind service. N/A

Shipping Warranty Returns

Shipping

We ship via UPS within the Contiguos US only. Shipping to other US State and Territories including Hawaii, Alaska and Puerto Rico is additional and can be quoted at time of order. UPS does NOT count Saturday and Sunday as transit days for Ground Shipments. Special arrangements at an additional charge would be required to deliver on a Saturday.
 
 
Orders received by Noon (est) are sent out the same day. Real-time delivery dates and express shipping options for our pet caskets are available once a product is added to your shopping cart. In the shopping cart, click on “estimate shipping & tax” and enter your state and zip code.
 
Delivery Dates provided when selecting the free UPS Ground Shipping option are estimates and not guaranteed  by UPS although they do typically arrive on the estimated dates.
 
Overnight and 2nd Day Air shipping Notice: In rare instances, UPS sometimes does not deliver on the guaranteed date. In cases where it was non-weather related, UPS will refund the shipping charges. If its a weather related delay, UPS will NOT refund the shipping costs and therefore we are not able to provide a refund to our customers. This is most likely to occur in hurricane season and winter months.
 
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2017 UPS Holiday Schedule - we will not be able to ship orders on these days and UPS does not count these as days in transit
 
 
2017
New Year's Day - 1/1/17
Memorial Day - 5/29/17
Independence Day - 7/4/17
Labor Day - 9/4/17
Thanksgiving Day 11/23/17
Christmas Day - 12/25/17
New Year's Day - 1/1/18
 
Warranty
All products include a 30 day warranty against defects. Please contact us if there are any issues with your order at 877-738-2275
 
Returns Policy
We want to be sure you're happy with your Pets We Loved order. The following explains our returns policy.
 
Pet Caskets Return Policy:

We happily accept returns for unused pet caskets in new condition within 30 days of purchase. A 15% restocking fee applies. Return shipping charges are the responsibility of the customer. A refund, minus the restocking fee, will be provided once the product is received, inspected and found to be in new condition. Products must be returned in original packaging or be packaged well to prevent damage in shipping. Express shipping fees from the original order are not refunded with a casket return refund. And if an order is refused upon delivery, the return shipping costs UPS charges us will be deducted from the refund amount.
 
Pet Urns Return Policy:
Products must be unused and resalable condition. A 20% restocking fee applies. Return shipping is the responsibility of the customer. A full refund will be provided once product is received. Products must be returned in original packaging or be packaged well to prevent damage in shipping.
 
Pet Memorial Marker Return Policy:

Custom made Laser engraved markers and stone markers include a 30 day warranty against defects and they are not returnable for refund. Products must be returned in original packaging or be packaged well to prevent damage in shipping.
 
 
Thank you,

Steve Mondazzi, Owner