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RECENT TESTIMONIALS

10-5-17 Deluxe Pink Medium Pet Casket We lost our little Annabelle she was a beautiful 11 year maltese and she was our baby. We wanted to honor her and give her the burial she deserved. I did an internet search and came up on Pets we Loved website. I ordered the Deluxe Pink Med. Casket. We had a few questions and called the company and they were so helpful. We had our casket four days later. We found this casket be be very well made, beautiful, classy and just perfect for our little girl. I would highly recommend this company and this product. Belinda

9-27-17 Pet Paw Mini Arch Pet Memorial Once ordered, the response was quick. I was kept advised of expected shopping time and notified when it shipped. It's a good quality and the price is perfect. I have ordered from other companies and the price was double. Jacquelyne

8-14-17 Deluxe Blue Medium Pet Casket The materials were high quality. Shipping was right on time. This casket enabled a fitting funeral service at home for our beloved cat. I highly recommend it. N/A

7-12-17 203 Farewell My Friend Stone with Engraved Granite Insert I currently lost my cat of 11 years to a sudden illness and he passed away in my arms on the way to the 24 hour Veterinarian. His name was Two Stripes, I honor his name and life in purchasing this beautiful headstone in his name. You can say I was pleased with the order. I only have one suggestion. It should be a little bit more taller than it is. I know it was my mistake because after reading the dimensions and heights after I purchased. I misread it and that is just because I was ordering this item Under complete sadness, but this is not the only item I purchased. In 2014 I purchased a coffin for our little dog of 18 years and now both of them are buried side-by-side, but unfortunately I could not buy the coffin for my cat two stripes and I should have planned ahead just in case. But we did find something suitable for him packed it with some belongings that he slept on while slept next to me at night. So that his body can rest peacefully on. So in conclusion, if you are thinking of ordering products from pets we loved company. I would be okay in recommending pets we loved company, It does not take very long to arrive. A little pricey for low income people, but yet it is a good company Shaun V

5-21-17 Angel Dog Pet Memorial Marker Recently lost my pug suddenly, I found this caring wonderful company and ordered a memorial angel dog marker....was told about 3 weeks which was fine but then got it in about a week and a half....They even sent a sympathy card as well as an email expressing their sympathy...it is very hard to find a great company like this...I HIGHLY RESPECT THEM...FEEL TRUSTING OF THEM... THANK YOU. Vic

5-1-17 Value Medium White Pet Casket Excellent service and quality, third of this size our family has purchased from Steve, all perfect and as expected. This company has wonderful customer service;the owner answers and replies to questions immediately with compassion, understanding and patience. I was very emotional and this company is supportive in every aspect. Arrived exactly when promised and same service as the last five years. N/A

4-12-17 Standard and Deluxe Pet Caskets size Large We are so happy to have found your line of caskets. We purchased a furever pet casket. When we received it it was just as represented with thick walls that look like they'll stand up forever. We have been wanting a permanent casket for our pets for years, and I think we finally found one. N/A

4-5-17 201 In Loving Memory Stone with Engraved Ribbon I love this memorial Stone, I was looking for something to put in my garden in memory of my rottie who we had to put down about 4 months ago to go with the baby palm we planted for him on his birthday and this is perfect. The Stone is absolutely beautiful and if it's even possible looks even better that pictured. Thank you for supplying this product, it makes my day when I look at it. N/A

Shipping Warranty Returns

Shipping

We ship via UPS within the Contiguos US only. Shipping to other US State and Territories including Hawaii, Alaska and Puerto Rico is additional and can be quoted at time of order. UPS does NOT count Saturday and Sunday as transit days for Ground Shipments. Special arrangements at an additional charge would be required to deliver on a Saturday.
 
 
Orders received by Noon (est) are sent out the same day. Real-time delivery dates and express shipping options for our pet caskets are available once a product is added to your shopping cart. In the shopping cart, click on “estimate shipping & tax” and enter your state and zip code.
 
Delivery Dates provided when selecting the free UPS Ground Shipping option are estimates and not guaranteed  by UPS although they do typically arrive on the estimated dates.
 
Overnight and 2nd Day Air shipping Notice: In rare instances, UPS sometimes does not deliver on the guaranteed date. In cases where it was non-weather related, UPS will refund the shipping charges. If its a weather related delay, UPS will NOT refund the shipping costs and therefore we are not able to provide a refund to our customers. This is most likely to occur in hurricane season and winter months.
 
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2017 UPS Holiday Schedule - we will not be able to ship orders on these days and UPS does not count these as days in transit
 
 
2017
New Year's Day - 1/1/17
Memorial Day - 5/29/17
Independence Day - 7/4/17
Labor Day - 9/4/17
Thanksgiving Day 11/23/17
Christmas Day - 12/25/17
New Year's Day - 1/1/18
 
Warranty
All products include a 30 day warranty against defects. Please contact us if there are any issues with your order at 877-738-2275
 
Returns Policy
We want to be sure you're happy with your Pets We Loved order. The following explains our returns policy.
 
Pet Caskets Return Policy:

We happily accept returns for unused pet caskets in new condition within 30 days of purchase. A 15% restocking fee applies. Return shipping charges are the responsibility of the customer. A refund, minus the restocking fee, will be provided once the product is received, inspected and found to be in new condition. Products must be returned in original packaging or be packaged well to prevent damage in shipping. Express shipping fees from the original order are not refunded with a casket return refund. And if an order is refused upon delivery, the return shipping costs UPS charges us will be deducted from the refund amount.
 
Pet Urns Return Policy:
Products must be unused and resalable condition. A 20% restocking fee applies. Return shipping is the responsibility of the customer. A full refund will be provided once product is received. Products must be returned in original packaging or be packaged well to prevent damage in shipping.
 
Pet Memorial Marker Return Policy:

Custom made Laser engraved markers and stone markers include a 30 day warranty against defects and they are not returnable for refund. Products must be returned in original packaging or be packaged well to prevent damage in shipping.
 
 
Thank you,

Steve Mondazzi, Owner