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RECENT TESTIMONIALS

10-7-19 Granite Photo Pet Memorial Marker Size Medium Beautiful Marker for Our Beautiful Girl - I wish I could show you this stone. It turned out so beautiful, it would make you cry. The engraving and placement of our girls picture is perfect. It could not be better and the stone will be placed at Bubbling Wells, a beautiful pet cemetery in Napa Ca. Thank you Steve for your help and the fast turn around time. Don and Victoria Archibald

8-26-19 Value Medium White Pet Casket My Emmy Lou is out of pain, now in heaven - I had to leave her in the Vet's freezer because I couldn't find a casket where I live. I had to go online, which I usually don't do. I found what I was looking for at Pets We Loved. Steve was great. I ordered it on Monday and it got here by Wednesday. The casket looked great and the seal tape impressed me. I wasn't able to pick her up at the Vet so my friends went to pick her up. Steve suggested the Vet could help with putting the seal tape on the casket. Cheryl Jackson

8-24-19 Deluxe Gold Large Pet Casket One Of Those Things You Wish You Never Had To Use - But when you do, you want the best for your loved family member. I didn't even take it out of the box for a few weeks because I instinctively knew the day I did I would have to use it. So I waited, hoping, praying that the situation would change. But when it didn't and my precious dog passed, I was so glad to know I was prepared. He fit into it beautifully and he looked adorable and at peace. It was well constructed and carried him from the veterinary office to the cemetery without a problem. It held up as they filled in the grave. And I rest well knowing he had a comfy place to rest in an airtight and well constructed container. It was a fair price for a good product. Delivery was overnight. What more could you possibly ask? PL Sorensen

7-28-19 Standard Blue Small Pet Casket A nice inexpensive pet casket - A great place to purchase a pet casket for your loved one , they offer speedy delivery and answer emails quickly to accommodate customers in a time of need.We will be ordering another casket when our cat spike leaves us. N/A

Shipping Warranty Returns

Shipping

We ship via UPS within the Contiguos US only. Shipping to other US State and Territories including Hawaii, Alaska and Puerto Rico is additional and can be quoted at time of order. UPS does NOT count Saturday and Sunday as transit days for Ground Shipments. Special arrangements at an additional charge would be required to deliver on a Saturday.
 
 
Orders received by Noon (est) are sent out the same day. Real-time delivery dates and express shipping options for our pet caskets are available once a product is added to your shopping cart. In the shopping cart, click on “estimate shipping & tax” and enter your state and zip code.
 
Delivery Dates provided when selecting the free UPS Ground Shipping option are estimates and not guaranteed  by UPS although they do typically arrive on the estimated dates.
 
Overnight and 2nd Day Air shipping Notice: In rare instances, UPS sometimes does not deliver on the guaranteed date. In cases where it was non-weather related, UPS will refund the shipping charges. If its a weather related delay, UPS will NOT refund the shipping costs and therefore we are not able to provide a refund to our customers. This is most likely to occur in hurricane season and winter months.
 
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2017 UPS Holiday Schedule - we will not be able to ship orders on these days and UPS does not count these as days in transit
 
 
2017
New Year's Day - 1/1/17
Memorial Day - 5/29/17
Independence Day - 7/4/17
Labor Day - 9/4/17
Thanksgiving Day 11/23/17
Christmas Day - 12/25/17
New Year's Day - 1/1/18
 
Warranty
All products include a 30 day warranty against defects. Please contact us if there are any issues with your order at 877-738-2275
 
Returns Policy
We want to be sure you're happy with your Pets We Loved order. The following explains our returns policy.
 
Pet Caskets Return Policy:

We happily accept returns for unused pet caskets in new condition within 30 days of purchase. A 15% restocking fee applies. Return shipping charges are the responsibility of the customer. A refund, minus the restocking fee, will be provided once the product is received, inspected and found to be in new condition. Products must be returned in original packaging or be packaged well to prevent damage in shipping. Express shipping fees from the original order are not refunded with a casket return refund. And if an order is refused upon delivery, the return shipping costs UPS charges us will be deducted from the refund amount.
 
Pet Urns Return Policy:
Products must be unused and resalable condition. A 20% restocking fee applies. Return shipping is the responsibility of the customer. A full refund will be provided once product is received. Products must be returned in original packaging or be packaged well to prevent damage in shipping.
 
Pet Memorial Marker Return Policy:

Custom made Laser engraved markers and stone markers include a 30 day warranty against defects and they are not returnable for refund. Products must be returned in original packaging or be packaged well to prevent damage in shipping.
 
 
Thank you,

Steve Mondazzi, Owner